Cars24 Automates India's Fragmented Car Market With OpenAI Voice Agents
Cars24 deploys AI agents across the full vehicle purchase and sale journey, handling over 1 million conversations monthly and reducing operational scaling pressure.
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Voice Agents Struggle With Code-Switched Speech Across Four Language Pairs
ServiceNow and Hugging Face benchmark ASR models on bilingual customer interactions, revealing significant performance gaps when speakers mix languages mid-sentence.