Avatarin Built a 24/7 Retail Agent on GPT-4 Realtime, Reaching 30K Shoppers in Two Weeks
The ANA Holdings spinout deployed voice-first customer service at Yamada Denki, proving multimodal real-time models can replace human sales expertise at scale.
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Macy's Embeds AI Into Core Operations Rather Than Layering It Atop Legacy Systems
Macy's is adopting an 'AI-first' operating philosophy that redesigns decision-making processes across search, inventory, and personalization rather than bolting AI onto existing workflows.