Omilia raises $67M Series B to scale voice-based customer support platform
Athens-based customer support automation firm closes $67M funding round led by Expedition Growth Capital, bringing ARR to $60M.
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Smallest.ai Lands $13M to Build Conversational Voice AI Without Perceptible Delays
The startup is developing specialized voice models that process speech in real-time, mimicking natural human dialogue instead of relying on large language models for voice interactions.
OpenAI Presence: Enterprise AI Agents Move Beyond Proof-of-Concept
OpenAI launches Presence, a production-grade platform for deploying AI agents in high-stakes workflows with policy controls, guardrails, and human escalation.
Cars24 Automates India's Fragmented Car Market With OpenAI Voice Agents
Cars24 deploys AI agents across the full vehicle purchase and sale journey, handling over 1 million conversations monthly and reducing operational scaling pressure.
Gcontext: A Hierarchical Framework for Agent Context Management in Support Tasks
A new open-source tool organizes LLM instructions into tree-structured context files to improve agent steering in customer support workflows.