After years of technical stumbles, major fast-food chains are deploying AI voice systems at scale, with Taco Bell and Dairy Queen leading a shift toward automated ordering.
Salesforce to buy AI customer service platform Fin (formerly Intercom) for $3.6B, integrating its agent technology into Agentforce.
Insurance giant Travelers expands autonomous claims handling to all US states, with 85-90% of customers completing filings through AI.
A low-cost airline's shift toward AI agents and away from human support has left customers unable to resolve cancellations, fueling fraud and FTC complaints.