Voice Agents Struggle With Code-Switched Speech Across Four Language Pairs
ServiceNow and Hugging Face benchmark ASR models on bilingual customer interactions, revealing significant performance gaps when speakers mix languages mid-sentence.
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Hugging Face Adds Private Datasets to the Open ASR Leaderboard to Fight Benchmark Gaming
Hugging Face introduces private ASR evaluation datasets from Appen Inc. and DataoceanAI to block benchmaxxing, with scores visible via an opt-in toggle.